©2019 Sjür Jewelry

SHIPPING & RETURNS

Shipping Policy

I will ship any order within the next day of ordering. If I deviate from this you will be notified.

In Norway I ship with "Norgespakken" with tracking and insurance by posten.no. Every where else I use FedEx. Any issues with them will be handled by me. Tracking will go through their site.

You will receive a trackingnumber once your order is shipped.

Please contact me if you want a pricequote for express shipping or want approximate delivery times and dates.

What you see is what you get prices. There are no additional costs or fees upon checkout for delivery, packaging, weight etc. I want to stress however that you are responsible for import taxes and tollfees upon entering your country or order destination. For example in my case: If I order jewelry online to Norway where I live, the order total can not pass NOK 300,- including shipping and handling. Everything above NOK 300,- i will have to pay a 25% import tax to the norwegian government toll office. So you need to check out the import rules and fees of your country. This just as an example to your responsibility in the receiving country.

Return & Exchange Policy

All measurements and details of each piece are specified in the pictures or in the text underneath. If you need more pictures or information about an item or if there is something that is not clear to you, please get in touch with me before ordering, so you are sure you know what you are ordering.

If you are not happy with your order, you may return the item only if it is completely unharmed and not damaged in any way. The return shipping will then be at your expense and ordered by me through FedEx exclusively. This to ensure proper documents, insurance and safe arrival of my handmade product.

 

In the event of me sending you the wrong item or maybe ringsize, I will of course refund or replace upon your desire.

In the event of any incident please contact me as soon as possible through message, mail or phone so we can solve things as quickly as possible:)

 

These are my basic terms. You have suggestions or inquiries, I am a few clicks away...

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